Featured Publications

Discover Anika Zubair’s expert insights through featured blog posts, eBooks, webinars, podcasts, and videos.

Blog Posts & eBooks:

Matik 2025 Customer Success Top Influencers

2024 Sales Almanac by Flowla

Satrix Solutions – An Executive’s Approach To Customer Success

8 Must-Listen Customer Success Podcasts

Customer Health Magazine

Top 50 Women Leaders in Customer Success 2022

Women Behind The Product

Recruiting In Customer Success

Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program

10 Tips For Building An Amazing Customer Success Team

Webinars, Podcasts & Video:

Lifetime Value Media – Manufacturing Epiphanies

Post Sales Revenue Strategies for CS Leaders & CSMs

Surviving in Customer Success in 2024 and Beyond

CS Insights and Forecasts for a Game-changing 2024

Why Use Cases are the Best Type of Segmentation

Short Form Content & Human Language in Digital CS

How to Show ROI  to Customers In 2023

Customer Success Strategies That Are Winning In The Market

The Future of Customer Success

Getting a Seat at the Table (CS Leadership Advice)

How to Choose the Right Customer Success Software

CSM Secrets Podcast: Scaling CS

Inspiring Future Leaders

Creating Customer Success

Defining an Effective Success Plan Strategy for CSMs

Customer Feedback in the Era of Digital CS

What do we want to achieve with QBRs?