Podcasts, Blog posts, Webinars, or eBooks where Anika has been featured, has written or contributed to:
Blog Posts & eBooks:
- Satrix Solutions – An Executive’s Approach To Customer Success
- Vitally – 8 Must Listen to Customer Success Podcasts
- Froged – 10 Tips for Building An Amazing Customer Success Team
- The Customer Health Magazine Vol 1 – A Seat at the Table (What she’s learned so far as a CS Leader)
- Top 50 Women Leaders in Customer Success 2022
- Mixpanel – Women behind the product
- Catalyst – How to Run a CS Community during a Pandemic
- Nobel Recruitment – Recruiting in Customer Success
- ChurnZero – Ready to Scale: The Tech Stack That Drives Your Digital Customer Success Program
- Catalyst – 2022 Customer Success Planning Guide
Webinars, Podcasts & Videos:
- Lifetime Value Media – Manufacturing Epiphanies
- CxXchange Success Hour: Post Sales Revenue Strategies for CS Leaders & CSMs
- CxXchange Success Hour: How to Crush Your Interview: Inside a Hiring Manager’s Mind
- South Asian Success – Surviving in Customer Success in 2024 and Beyond – Q2 2024
- 2023 Unwrapped: CS Insights & Forecasts for a Game-Changing 2024
- Foresight – Why Use Cases are the Best Type of Segmentation
- Digital CX Podcast – Short Form Content & Human Language in Digital CS
- Are all eyes on post-sales revenue but you’re not sure how to deliver? JYCX Office Hours
- How to Show Customers ROI in 2023
- Customer Success Strategies that are Winning in the Market
- CSM Secrets Podcast: Scaling CS
- How to Choose the Right Customer Success Software
- CS Unlocked with Dana Soza – Getting a Seat at the Table (CS Leadership Advice)
- Fireside Chat with Froged – The Future of Customer Success
- Inspiring Future Leaders Podcast
- Creating Customer Success Podcast
- CSM Practice – Defining an Effective Success Plan Strategies for CSMs
- inSided – Customer Feedback in the Era of Digital CS
- Customer Success Network – What do we want to achieve with a Quarterly Business Review (QBR)?
- Planhat – Scaling CS for Commercial Returns