Being recognized in the customer success industry as a thought leader and as someone that is able to contribute and shape the industry that we work in is truly and honor. I am also grateful for the number of customer success communities and members of these communities that continue to include me on these influential lists. I want to take the time to thank Hakan Ozturk for including me in the Top 50 Influential People to Follow in Customer Success. He published it in his Customer Success Cafe Newsletter in December 2022. It is truly an honor to be listed alongside such an important list of people within the customer success industry that are helping shape the future of customer success. This list is compiled of the best of the best leaders and individuals in customer success that are completely customer focused and moving the needle forward for how we think and work in customer success.
Aside from having a customer success leader title, I have built full post-sales organizations from scratch and the people included on this list inspire me to continue to do the work that I do. The fact that I am on this list and that these lists continue to pop up year after year goes to show that the customer success space is maturing into a world in which customer success is a business model innovation and a philosophy rather than just a department. It is great to see these lists continue to shine light upon everyone’s work. Who else would you like to see make it onto these lists? Who else is making waves in customer success and should make the Top 50 Most Influential People to follow in Customer Success? Let me know in the comments below.