On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Adrian Beck, Director of Customer Success at Tanium. Adrian has had a unique experience when it comes to scaling his customer success team globally. They started off with a team of 15 people and grew to over […]

If your SaaS company hasn’t leapt on board the Customer Success train yet, it’s likely due to “focusing on other things,” or “we don’t have the budget for that right now.” But prioritizing a customer success program pays big dividends in returning revenue – so much so that it’s gaining the reputation as the ultimate […]