On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Brandon Ramsey, Head of Customer Success at OnsiteIQ about how to ensure that customer success truly stands on its own and is not overshadowed by sales.  Customer Success (CS) is frequently linked with sales and often entails revenue targets. […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Sue Nabeth Moore, Co-Founder of Success Chain about the future of customer success.  Sue Nabeth Moore is an active and passionate evangelist and community builder of customer success in Europe. Originally from the UK, she has resided in Paris […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Maranda Dziekonski, Senior VP of Customer Success at Datasembly about the importance of viewing customer success as a revenue generator rather than a cost center. With over 20 years of experience in both working in and building world-class operations, Maranda […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Chris Regester, Chief Customer Officer at Planhat about how to deliver customer outcomes through a value framework.  Chris Regester was recently recognized by Pavilion, being included in their “Top 50 CCOs to Watch” list. With nearly two decades of experience […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today’s ever-evolving business landscape.  Daniel Ennis has over a decade of experience as both an IC and people leader in customer success with companies […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Tulasi Ryali, CSM of the Year by Customer Success Excellence about how to help your customer reach their business goals through value creation. Tulasi Ryali is a Senior Customer Success Manager at Siemens and has 18+ years of experience in customer-facing […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Shannon Nishi, Director of Customer Success at Customer.io about sustainable growth in Customer Success. Times are tough and the “big hiring days” when scaling a SaaS business are long gone. In today’s economy, you have to think about sustainable […]

The future of customer support departments is rapidly approaching. So, what changes can we expect in 2023 and beyond? What skills will support agents need to keep up? And what key performance indicators should we be tracking when proactive support becomes the norm? On this month’s episode of The Customer Success Channel Podcast, brought to […]

The rise of AI, exemplified by ChatGPT, has brought about a paradigm shift in customer success. With its ability to provide personalized support, 24/7 availability, enhanced customer engagement, and data-driven insights, ChatGPT is revolutionizing the way businesses interact with their customers. ChatGPT has taken the world by storm and we are now all wondering how […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Carly Agar, Founder and CEO at CarlyAgar about landing a customer success job in 2023. As the tech industry experiences a wave of layoffs, the job market is flooded with talented professionals seeking their next customer success opportunity. So, what […]