Yesterday CSM LDN (Lauren Cumming, Marcel Lichter and I) hosted our first ‘Lunch & Learn Panel’ of 2021 talking about all things product adoption! Kat Fisher (Senior CSM at Signifyd), Tom Goodman (Director of CS at Goodlord) and Natalie White (CS Lead at Pleo) shared their insights and experiences with over 100 CS professionals and we have summarised key highlights and takeaways from the session below. Continue the […]
On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Kellie Lucas, author of the best-selling book, The Customer Success Pioneer, and coach to business leaders on pioneering customer success to drive growth. Gathering customer feedback is an important part of the customer success journey, not only […]
Today I had the pleasure of being a guest on Marija Skobe-Pilley‘s podcast, Women in Customer Success. Marija invite me on her podcast to chat all about the hottest topic in Customer Success in 2021 – digital customer success. Digital-first customer success is an approach to customer success that prioritizes automated digital interactions rather than […]