Our April 2021 CSM LDN event was such a hit. We had a panel of brilliant customer success leaders share with our community their tips and tricks on building customer success from the ground up. Our lovely panelists, Lulu Dermeche, Charlotte Cobbaert, and Alix Fenoll-Wattinne shared so many new takeaways and I summarised key highlights and takeaways from the […]
the wonderful Elisabeth Courland, Digital Customer Success Manager at Talentsoft, about data driven customer journeys in digital CS. Data is undoubtedly crucial in customer success management, as it enables you to have data driven insights, provide analytics, and any upsell opportunities. So, how do you integrate this data into your customer journey to optimize the process, track […]
In Episode 10 of The inSide Scoop on Customer Success, we tackle a very important topic: customer conversations. Listen in as I chat with Steve Sanchez, VP of Customer Success at Gong, and Adam Joseph, Head of Customer Success at Gainsight. They’ll dive into how you can understand your customer conversations better and at what point should you […]