In Episode 11 of The inSide Scoop on Customer Success, we tackle a very important topic: the Community Success Plan. Listen in as as I talk to Jeff Breunsbach, Director of Customer Experience at Higher Logic and founder of  Gain Grow Retain. Communities take a lot of work and they’re not an overnight success, but what does it take […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Emmanuel Malanda, Global Head of Customer Success at Calypso, about data driven workflows and scaling CS Operations. Emmanuel leads a growing team of CSMs and CS Ops teams dotted around the world. He is extremely passionate about customers and […]

Neither tech touch Customer Success nor customer communities are a new concept. We have seen segmented and tiered approaches to customer success since the start of Software as a Service (SaaS). Also, customer communities are something that has been around long before software, but in today’s world where remote work is the standard and customer […]