On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue. With extensive experience in direct sales and enablement, Emily brings a holistic view of the customer journey to CS. Emily has built and reshaped multiple […]
In Episode 12 of The inSide Scoop on Customer Success, we tackle a very important topic: How to start a simple Customer Success Community. Listen in I talk to Kristi Faltorusso, VP of Customer Success at ClientSuccess and Founder of CS Real Simple. Starting a community doesn’t need to be complicated, but how do you go about […]
On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Wayne McCulloch, Global Head of CS (SaaS) at Google Cloud, about the taboos of Customer Success. The function of Customer Success is still maturing, and most companies are currently evolving and growing their CS departments. That being said, […]