In Episode 15 of The inSide Scoop on Customer Success, we tackle a very important topic: The ultimate renewal playbook – Managing multiple stakeholders. Listen in I chat to Puneet Kataria, founder of CustomerSuccessBox. Renewals are a very important milestone in a customer journey, and sometimes the lead-up to a renewal can be very tricky. In […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models. Jeff is a Senior Customer Success Leader with over 20 years of leading Customer Success, Professional Services, and customer-facing […]