In Episode 17 of The inSide Scoop on Customer Success, we tackle a very important topic: Driving value at scale with Digital Customer Success. Listen in as I chat to Jeff Heckler, Director of Customer Success Solutions at MarketSource Inc. and one of Top 25 Global Customer Success Influencers. Forgot your headphones? No problem. Check out […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Matt Myszkowski, VP of Customer Experience for EMEIA at Cision about why mental health should be prioritized in Customer Success. In his role at Cision, Matt looks after the Customer Success, Customer Support and Onboarding & Training and CX […]