Scaling Customer Success is never something that comes easily nor can it be planned, but what is scaling customers success? In my opinion, Customer Success is not a destination but a Journey. Many organizations will hire a Customer Success leader or CSMs and check the tick box and say, ” We have customer success, ” […]

Building out your customer experience journey is by far one of the most important things you can do when building out CX at your company. This topic is extremely close to my heart so I decided to share my experience on the Startup CX podcast (which you can listen to below). When you are building […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization. Marco Carrubba has had decades of experience at a number of large organizations like VMWare and Vodafone and is today the […]