On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Gemma Cipriani-Espineira, Chief Customer Officer (CCO) at Chili Piper about what metrics are important and how to report them correctly. Gemma Cipriani-Espineira is an award-winning software executive, building and leads global customer teams with a focus on driving retention, […]