Scaling customer success is something I am extremely passionate about. It is something I have built my career on, it is something that is so relevant in today’s economy, and it is now something that I have been awarded for! Just a reminder Scaled CS is not just for 1:many or tech touch CS. When […]
On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Prashanth Jothi, Customer Success Manager at HubSpot about how to drive customer outcomes based on customer maturity. The life of a Customer Success Manager (CSM) is never a dull one. Everyday you meet fascinating people, change how businesses operate […]
Being recognized in the customer success industry as a thought leader and as someone that is able to contribute and shape the industry that we work in is truly and honor. I am also grateful for the number of customer success communities and members of these communities that continue to include me on these influential […]