On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Jay Nathan, EVP, and CCO at Higher Logic about how to manage churn in turbulent times. Times are tough at the moment. Inflation, mixed with mass layoffs, and not to the closure of Silicon Valley Bank has led to […]
Having worked in a number of organizations, there has always seemed to be one underlying issue, this issue being the sales-to-customer success handover. This process in most cases has always been a bit messy and unstructured. A salesperson will naturally try to keep hold of their customers in order to possibly get a bigger deal […]
I had the pleasure of speaking at Microsoft’s Team learning hour at their UK head offices in Reading. Microsoft offers their Customer Success Manager and Customer Account Manages a day of learning per quarter. Within that day they also invite outside experts on panels for the team to continue to learn about best practices within […]