AI in Customer Success with Jan Young

The rise of AI, exemplified by ChatGPT, has brought about a paradigm shift in customer success. With its ability to provide personalized support, 24/7 availability, enhanced customer engagement, and data-driven insights, ChatGPT is revolutionizing the way businesses interact with their customers. ChatGPT has taken the world by storm and we are now all wondering how […]

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10 Ways to Do More with Less in Customer Success in 2023

The theme of 2023 in Customer Success has to be how to do more with less. In my opinion, this is a continuation of last year’s theme which was Digital Customer Success. With the world economy in a state of uncertainty and Venture Capital funding in a lull, most SaaS companies are hunkering down and […]

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