As a customer success professional, my primary goal is to ensure that our customers achieve their desired outcomes and see the value in our product or service. However, in order to achieve this goal, it is essential that we are able to articulate the value of our product or service effectively. Articulating value is the […]
On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Daniel Ennis, Scale Team Manager at Monday.com about scaled customer success and explores its significance in today’s ever-evolving business landscape. Daniel Ennis has over a decade of experience as both an IC and people leader in customer success with companies […]