In the dynamic world of Customer Success Management (CSM) and Software As A Service (SaaS), Customer Success Pros often find themselves navigating a sea of specialized jargon and acronyms. From churn rates to NPS, the language of customer success can be complex, yet crucial for ensuring a positive customer experience. In this comprehensive guide, we’ll explore the A-Z of Customer Success Manager (CSM) jargon, demystifying the terms and shedding light on the key concepts that drive success in this field.