International Women’s day is such an amazing day. It is a day to recognize the work and accomplishments that women do daily and on this Women’s day, the team at Smart Karrot took the time to recognize the leading women leaders and influencers in customer success. This Top 50 Women Leaders in Customer Success 2022 […]
I never thought when I started to record a podcast episode on the Customer Success Channel Podcast that we would make it to 15,000 downloads. I am sitting here in awe as I type out this post. Honestly, if you told me 1.5 years ago when I started hosting and recording podcasts this would happen […]
Our April 2021 CSM LDN event was such a hit. We had a panel of brilliant customer success leaders share with our community their tips and tricks on building customer success from the ground up. Our lovely panelists, Lulu Dermeche, Charlotte Cobbaert, and Alix Fenoll-Wattinne shared so many new takeaways and I summarised key highlights and takeaways from the […]
Yesterday CSM LDN (Lauren Cumming, Marcel Lichter and I) hosted our first ‘Lunch & Learn Panel’ of 2021 talking about all things product adoption! Kat Fisher (Senior CSM at Signifyd), Tom Goodman (Director of CS at Goodlord) and Natalie White (CS Lead at Pleo) shared their insights and experiences with over 100 CS professionals and we have summarised key highlights and takeaways from the session below. Continue the […]
A few years ago Customer Success was the buzzword in the SaaS industry. Before becoming its own department, very few organizations knew how to properly define the difference between a proactive approach to customer management versus a reactive one. So how do you understand the difference between Customer Success and Customer Support? Customer Success has […]
The phrase “tech startup” is the buzzword of our generation, well at least in the professional world. After working at a few different startups across the world, from California to Berlin to London I have a few tips and tricks to share. When you decide to work for a startup you have to accept the fact that […]