Building out your customer experience journey is by far one of the most important things you can do when building out CX at your company. This topic is extremely close to my heart so I decided to share my experience on the Startup CX podcast (which you can listen to below). When you are building […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Marco Carrubba, Director of Customer Success at Microsoft about how to design customer success for a mature organization. Marco Carrubba has had decades of experience at a number of large organizations like VMWare and Vodafone and is today the […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Marija Skobe-Pilley, Head of Customer Success (EMEA) at Clickup about leading a CS team in EMEA and working with EMEA customers. Marija Skobe-Pilley is leading the European Customer Success team at the productivity platform ClickUp. She’s building and scaling […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with  Bill Cushard, General Manager at Dragonboat about everything you need to know about customer education. Bill recently joined Dragonboat, the product portfolio management platform for outcome-driven product teams. He’s also a former host of Helping Sells Radio, the world’s longest-running […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization. Harini is a global business and technology leader. She has twenty years of experience directing over 2500 global employees […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Erika Villarreal, Senior Customer Success Manager at Condeco about how to build your personal brand in Customer Success and how your personal brand can land your dream job. Erika is a Customer Success enthusiast, wearer of many hats, curious […]

We all have unique backgrounds and journeys that lead us to become the humans that we are today. The podcast From There to Here, hosted by Maranda Dziekonski is a podcast that discusses personal and professional journeys and how that has impacted where we are today. I had the honor of joining Maranda on her […]

In Episode 17 of The inSide Scoop on Customer Success, we tackle a very important topic: Driving value at scale with Digital Customer Success. Listen in as I chat to Jeff Heckler, Director of Customer Success Solutions at MarketSource Inc. and one of Top 25 Global Customer Success Influencers. Forgot your headphones? No problem. Check out […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Matt Myszkowski, VP of Customer Experience for EMEIA at Cision about why mental health should be prioritized in Customer Success. In his role at Cision, Matt looks after the Customer Success, Customer Support and Onboarding & Training and CX […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Vijay Mehrotra, Professor of Business Analytics and Information Systems at the University of San Francisco about what tomorrow’s CS leaders are being taught at the university. Since 1992, Vijay has been active in the world of analytics, technology, management, […]