In Episode 16 of The Inside Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education. On this episode, I talk with Adam Ballhaussen, Director of Customer Education at Docebo about how to build a community strategy with customer education. Forgot your headphones? No problem. Check out the transcript […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Andrew Marks, Co-Founder of SuccessHACKER, about how to build effective health scores. Today, most businesses are adopting some level of health scoring in order to track if their customers are healthy or not. So, what are some of […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with David Jackson, CS Coach, Author, and CEO at TheCustomer.Co, about why the customer is at the heart of everything we do and should be the basis for how we design our organizations. Yet, a lot of people talk about […]

The Inspiring Future Leaders podcast, hosted by author, coach and consultant Kellie Lucas, is a regular show that explores the components of current and future business models, cultures, people, and leadership styles to inspire and motivate leaders to be more human, connected, socially minded and ultimately more successful. Encouraging better business for global good! In […]

In Episode 15 of The inSide Scoop on Customer Success, we tackle a very important topic: The ultimate renewal playbook – Managing multiple stakeholders. Listen in I chat to Puneet Kataria, founder of CustomerSuccessBox. Renewals are a very important milestone in a customer journey, and sometimes the lead-up to a renewal can be very tricky. In […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Jeff Heckler, Director of CS Solutions at MarketSource (former Global Head of CS at Pipedrive) about scaling CS teams and CS models. Jeff is a Senior Customer Success Leader with over 20 years of leading Customer Success, Professional Services, and customer-facing […]

In Episode 14 of The inSide Scoop on Customer Success, we tackle a very important topic: The new QBR – Best practices for digital business reviews. Listen in I talks to Dickey Singh, CEO & Co-founder of Cast.app. Digital Customer Success has to be the hottest topic of 2021, which is why today we’ll talk about how, as […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Jennifer Cramer, VP of Customer Success at Planhat about ”is all churn bad”? Jennifer is no stranger to the customer success channel because she is the new VP of Customer Success at Planhat. Prior to her new role […]

In Episode 13 of The inSide Scoop on Customer Success, we tackle a very important topic: Data-Driven Customer Teams. Listen in I chat to Pat Phelan, Chief Customer Officer at GoCardless. Making sense of data isn’t an easy task for any manager, but how do you choose the most important metrics, what sort of KPIs should a […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Emily Garza, AVP of Customer Success at Fastly, about CS responsibility for revenue. With extensive experience in direct sales and enablement, Emily brings a holistic view of the customer journey to CS. Emily has built and reshaped multiple […]