On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Ray Rauch, VP of Customer Success at Concord, an all-in-one contract management platform that helps increase revenue and achieve flawless compliance with features that drive business results. Today on the podcast we will be speaking all about the […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with  Alex Farmer, VP of Customer Success at Cognite, an Oslo-based DataOps scale-up which helps digitize heavy-asset industries, enabling them to operate more sustainably, securely, and efficiently. Advocacy is something every customer success professional is striving for with their […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Fran Beckley, Head of Client Services at SourceBreaker, an AI-driven search and match technology made for recruiters, about how to keep CSMs engaged at work and career development. Over the last 5 months, remote working has now become the […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with George C. Huang, Director of Customer Experience and Success at Remo , a tech startup behind Remo Conference, an interactive videoconferencing platform for creating interactive online experiences that rival live, in-person events. SaaS solutions aren’t going away anytime soon. 90% […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Chris Jones, Director of Customer Success at Enboarder, an experience-driven onboarding platform, about remote customer onboarding. Chris has worked in Customer Success for 6 years, having worked with both small to medium-sized businesses, through to global corporations rolling […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Nabil Dabbagh, Head of Customer Success at DeepCrawl, an SEO solution that bridges the gap between marketing and engineering departments by ensuring your website’s code is Search Engine-friendly. He has been a part of the growth and scaling up […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Anna Poorna, Head of Community at Freshworks, the customer engagement software company that enables organizations of all sizes to deliver better experiences. A true customer advocate at heart, Anna has 8+ years of experience in Customer Success and Marketing […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Lauren Cumming, Head of Customer Success at Fixflo, a property maintenance software solution. Lauren moved to London from New Zealand and has 6 years’ experience in Customer Success, holding Customer Success roles at SparkUp, DeskPro, and RotaGeek. Having experienced some […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Dan Farley, VP of Customer Success at Seenit. Dan opens up to us about how COVID-19 has changed how he and his team are currently working together. It is especially important that Customer Success teams come together, […]

On this month’s episode of The Customer Success Channel Podcast, brought to you by Planhat, I chatted with Rav Dhaliwal, former customer success leader at Yammer, Zendesk, and Slack, and now VC investor. Rav has scaled international customer success teams and now in his new role, he is looking at how Venture Capitalists look at […]