Starting the new year off with a new honor. I was recently named a Top 10 Customer Success Influencer to Follow in 2023 by Matik. Every time I am added on to one of these lists I am truly shocked and honored. I continue to share my customer success knowledge and insights to ensure that we (as a customer success community) continue to drive the conversation forward regarding how customer success is positioned within a company.
Aside from being named a Customer Success Influencer to Follow in 2023 I am a customer success leader that wants to share my journey, learnings, and tactics of how to build a customer success career, team, and organization. As we start 2023, a customer success leader really has to revamp how they are thinking about the future. Many organizations are trimming budgets, slowing down with hiring and focusing on customer retention. Now is the time for customer success to shine the brightest. Customer Success leaders in 2023 need to be prepared to do more with less and the leaders listed in this list share their thought leadership on how to do exactly that.
I am so honored to be listed alongside these powerhouses in customer success:
Diana De Jesus, Customer Marketing Manager at Catalyst
Dan Ennis, Scale Team Manager US, Customer Success at Monday.com
Kristi Faltorusso, Chief Customer Officer at ClientSuccess
John Gleeson, Vice President of Customer Success at Motive
Daphne Costa Lopes, Head of Customer Success at Hubspot
Andrew Marks, Co-Founder, COO & CPO at SuccessHACKER
Jay Nathan, EVP, Corporate Market & Chief Customer Officer at Higher Logic
Ashna Patel, Manager, Customer Success, Ascent Cloud
And of course yours truly. The above list are people I admire deeply in the customer success field and I hope to continue to share my thoughts on this blog and Linkedin to ensure that the customer success profession moves the needle forward in these tricky times. Is there anyone missing from this list? Who would you add? Let me know in the comments below.
