Scaling Customer Success is never something that comes easily nor can it be planned, but what is scaling customers success? In my opinion, Customer Success is not a destination but a Journey. Many organizations will hire a Customer Success leader or CSMs and check the tick box and say, ” We have customer success, ” but it is so much more than that. Customer Success is much like your company’s product and Ideal Customer Profile (ICP). Will be ever-changing and evolving to fit your business needs and your customer’s needs at that particular moment in time. As a guest on the podcast CSM Secrets a podcast with influential CS leaders I had the chance to catch up with Subha Shrinivasan all about how I have scaled global customer success organizations at multiple companies based on what is needed at the time of scale. Not only do I chat about scaling customer success and ultimately your business success I also dive into insights on how to scale CS through genuine human relationships and using the power of networking to help you along in your customer success career. I really enjoyed being a guest on this podcast and answering questions rather than
